FAQ

1. Do you ship internationally?
Currently, we only ship within the United States.

2. How long does shipping take?
Most customers receive their orders within 3–7 business days after processing.

3. Is shipping free?
Yes, all orders include free standard shipping nationwide.

4. Can I track my order?
Absolutely. Once shipped, you will receive an email with your tracking number.

5. What happens if my item arrives damaged?
Please contact us with photos within 7 days. We will arrange a replacement or full refund.

6. Do you accept returns?
Yes, returns are accepted within 30 days if the item is unused and in its original packaging.

7. Who covers return shipping costs?
The customer is responsible unless the item was defective or we shipped the wrong product.

8. How long do refunds take?
Refunds are usually processed within 5–7 business days after inspection of the returned product.

9. Can I cancel my order?
Orders can be canceled before shipping. Once shipped, our return policy will apply.

10. How can I reach customer support?
You can contact us at contact@agtchome.shop or call 937-262-7127 during customer service hours.